Responsible Gaming at fe88 — Know Your Limits, Stay in Control

1. Our Commitment to Responsible Gaming

fe88 takes responsible gaming seriously. We believe that gambling, when approached thoughtfully, can be a genuine source of entertainment for players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh. However, we are equally aware that a small number of players may develop difficulties with gambling, and we have a duty to provide tools, information, and support to help them manage or stop if needed.

Every fe88 player has the right to a gambling experience that is fair, transparent, and well within their personal financial means. Our responsible gaming framework is built on four pillars: player education, practical self-management tools, proactive monitoring, and access to professional support. This page explains each pillar in full, including how to activate the tools available to you directly through the fe88 support team.

2. Responsible Gaming Tools — At a Glance

fe88 provides the following practical tools to help you stay in control of your gambling activity. All tools are available on request by contacting our support team at [email protected], 24 hours a day, 7 days a week, Bangladesh Standard Time.

3. Deposit Limits — How They Work

Setting a deposit limit is the most straightforward way to ensure your gambling activity stays within the budget you are comfortable with. fe88 supports three limit periods to suit different playing styles and financial planning approaches common among Bangladeshi players.

• Daily limit: caps the total BDT amount you can deposit into your fe88 account within a rolling 24-hour period. Ideal for players who prefer to set a strict per-session budget.
• Weekly limit: caps the total BDT amount you can deposit within a rolling 7-day window. A good middle-ground for players who play across several days per week.
• Monthly limit: caps the total BDT amount deposited within a rolling 30-day window. Best suited for players who prefer monthly financial planning, particularly around salary days.
• Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before they come into force, to protect you from impulsive decisions made during a losing streak.

4. Time-Out and Cooling-Off Periods

Sometimes you simply need a break. Whether you have been playing longer than planned, experienced a run of losses, or just feel like stepping back for a while, fe88 offers structured time-out options to pause your account temporarily without any permanent consequences.

Short Time-Out (24 Hours – 30 Days)

A short time-out temporarily suspends your fe88 account for your chosen period. During a time-out, you cannot log in, place bets, or make deposits. Pending withdrawals are still processed normally. At the end of the time-out period, your account automatically reactivates — no action required on your part. Short time-outs are available in increments of 24 hours, 3 days, 7 days, 14 days, and 30 days. To request one, contact [email protected] with your registered mobile number and preferred duration.

Extended Cooling-Off (1 – 6 Months)

An extended cooling-off period works in the same way as a short time-out, but lasts between 1 and 6 months. It is designed for players who recognise they need a meaningful break from gambling but are not yet ready to commit to a permanent self-exclusion. At the end of the cooling-off period, you will need to contact support to confirm reactivation — the account does not reopen automatically, giving you one final opportunity to extend the break if needed.

5. Self-Exclusion — Closing Your Account Long-Term

Self-exclusion is the strongest protective tool fe88 offers. When you self-exclude, your account is closed for a minimum period of 6 months. During this period, fe88 will make every reasonable effort to ensure that you cannot access your account, receive promotional communications, or create a new account using the same identity details. Self-exclusion is most appropriate for players who feel that gambling has become or is becoming a problem in their daily life.

Self-exclusion periods available are: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. To request self-exclusion, send an email to [email protected] from your registered email address (or from any address if you no longer have access), stating your registered mobile number and the exclusion period you want. Our team will action the request within 24 hours Bangladesh Standard Time and send you a confirmation.

6. Session Monitoring and Reality Checks

It is easy to lose track of time when playing. fe88 supports transparent session monitoring to help you maintain an accurate picture of how long you have been playing and how much you have deposited or wagered during a session. You can request any of the following information from our support team at any time:

• A full statement of deposits, withdrawals, and net gaming activity over any date range, delivered to your registered email address within 2 business days (Bangladesh Standard Time).
• A summary of your total net win/loss position over any rolling period (last 30 days, last 90 days, or last 12 months) so you can clearly see the financial reality of your gaming history.
• Notification of any unusual activity on your account, such as a significant increase in bet frequency or deposit volume compared to your historical average — fe88 monitors for these patterns and may reach out proactively.

7. Know the Signs — Self-Assessment Checklist

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following questions are designed to help you reflect honestly on your gambling habits. If you answer yes to two or more of these questions, we strongly encourage you to use one of the protective tools above or contact our support team.

• Have you ever gambled more money than you planned to spend in a single session?
• Have you borrowed money, sold belongings, or used bill/rent money in order to gamble?
• Have you tried to win back money you have lost ('chasing losses') by placing additional bets?
• Have you felt restless, irritable, or anxious when not gambling, or when trying to reduce your gambling?
• Have you hidden your gambling activity from family members or close friends in Dhaka, Chittagong, or elsewhere?
• Has gambling negatively affected your work, studies, family relationships, or mental wellbeing?

8. Underage Gambling Prevention

fe88 operates a strict 21+ policy across all games, sports betting markets, and promotions. We use a multi-step age verification process at registration, and we require KYC document verification before any withdrawal can be processed. These measures are non-negotiable: no player may access real-money gambling at fe88 without having their age confirmed.

If you share a device with younger members of your household, we recommend taking the following precautions to prevent accidental or intentional access by anyone under 21:

• Never save your fe88 username or password on a shared device, and always log out after each session.
• Use your device's built-in parental controls (available on Android and iOS) to restrict access to the fe88.buzz website when younger family members use the device.
• If you suspect that someone under 21 has accessed your fe88 account, contact [email protected] immediately. We will freeze the account, investigate the access, and take appropriate action, including reversing any transactions made during the suspected underage session.

9. Get Support — You Are Not Alone

If you feel that gambling is starting to affect your finances, relationships, mental health, or daily life, please reach out. There is no judgment at fe88 — asking for help is the right thing to do, and our support team is trained to handle these conversations with care and confidentiality.

10. Tips for Playing Responsibly at fe88

• Set a budget before you start each session and treat it as a firm limit, not a target. Decide in advance the maximum amount you are comfortable losing, and stop when you reach it — whether you are ahead or behind.
• Never gamble with money you cannot afford to lose. Rent, utility bills, school fees, and household expenses must always come first. Gambling winnings are never a reliable source of income.
• Take regular breaks during longer sessions. Step away from the screen, drink some water, and give yourself time to assess whether you are still playing for entertainment or out of frustration.
• Never chase losses. If you have reached your session budget and are in a deficit, that session is over. Trying to win back losses in the same session almost always makes the deficit larger, not smaller.
• Keep gambling in perspective. fe88 offers cricket betting, slots, live casino, and other games as entertainment alongside your daily life — not as a substitute for it. Maintain your social connections, hobbies, and activities outside of gambling.
• If you notice that gambling is affecting your mood, your sleep, or your relationships — even slightly — treat that as an early warning sign and use one of fe88's protective tools before the pattern becomes harder to break.