fe88 Privacy Policy — How We Handle Your Personal Data

Your Privacy at a Glance

Before reading the full policy, here is a plain-language summary of the four most important commitments fe88 makes regarding your personal data.

1. Introduction

fe88 (accessible at fe88.buzz, hereinafter "fe88", "we", "us", or "our") is committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy describes in detail the types of information we collect, the purposes for which we use it, the conditions under which we may share it, and the measures we take to keep it secure.

This Privacy Policy applies to all personal data collected through the fe88 website, mobile web experience, customer support channels, and any promotional campaigns operated by fe88. By creating an account or using the fe88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

2. Information We Collect

fe88 collects personal data through three primary means: information you provide directly, information collected automatically during your use of the platform, and information received from trusted third-party verification partners. We collect only what is necessary for the purposes described in this policy.

Information You Provide Directly

When you register for a fe88 account, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide us with:

• Full legal name, date of birth, and Bangladesh mobile number used for account registration and KYC identity verification.
• Email address, where provided, used for account communications, password reset, and promotional opt-in notifications.
• Payment method details, including your bKash, Nagad, Rocket, or Upay mobile wallet number, for processing deposits and withdrawals in Bangladeshi Taka.
• Government-issued identity documents (National ID card, passport, or driving licence) when requested for KYC compliance or withdrawal verification.

Information Collected Automatically

When you visit and interact with fe88, our systems automatically collect certain technical and behavioural data to ensure the platform functions correctly, to detect fraud, and to improve the user experience for players across Dhaka, Chittagong, Sylhet, and beyond:

• Device information including device model, operating system version, screen resolution, and browser type. This helps us optimise the fe88 experience for the wide range of Android and iOS devices used by Bangladeshi players.
• IP address and approximate geographic location (city-level only — we do not track street-level location). Used for fraud prevention, duplicate account detection, and jurisdiction verification.
• Gameplay and session data including bet amounts, game selections, session duration, win/loss history, and deposit/withdrawal frequency. Used for responsible gaming monitoring, bonus eligibility assessment, and platform improvement.

Information from Third Parties

fe88 may receive supplementary identity and fraud-screening data from regulated third-party KYC and anti-money-laundering (AML) service providers. This information is used solely for the purposes of verifying your identity, confirming your eligibility to use fe88, and meeting our legal obligations. We do not purchase marketing data from third-party data brokers.

3. How We Use Your Information

fe88 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or as required by law.

• Account management: creating, verifying, and maintaining your fe88 player account, including processing KYC documentation and resetting account credentials when required.
• Payment processing: facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks, and maintaining accurate transaction records.
• Fraud prevention and security: detecting and investigating suspicious activity, duplicate account creation, money laundering attempts, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming: monitoring gameplay patterns to identify signs of problem gambling and to activate protective measures (deposit limits, time-outs, self-exclusion) where appropriate.
• Customer support: responding to your queries, complaints, and requests via our support email [email protected], and maintaining a record of support interactions for quality assurance.
• Platform improvement and personalisation: analysing aggregated (non-personally-identifiable) usage data to improve fe88 game selection, page performance, and promotional relevance for Bangladeshi players.

4. Sharing of Your Information

fe88 does not sell your personal data. We share data only with the specific categories of third parties described below, and only to the extent necessary for the purposes described in this policy.

Payment Processing Partners

To process your deposits and withdrawals in BDT, fe88 shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other Bangladeshi financial institutions as applicable. These partners are bound by their own privacy obligations and applicable Bangladesh financial regulations. fe88 does not share more data with payment partners than is required to complete the specific transaction.

KYC and Compliance Partners

fe88 uses regulated third-party KYC and AML verification services to validate player identities and meet our anti-money-laundering obligations. These partners receive only the data needed to perform the specific verification task (typically name, date of birth, and document image) and are contractually prohibited from using that data for any other purpose.

Legal Obligations

fe88 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or lawful government request. In such cases, fe88 will disclose only the minimum information necessary to satisfy the legal requirement and will, where legally permissible, notify the affected player of the disclosure.

5. Payment Data and Banking Partners

All payment transactions on fe88 are processed in Bangladeshi Taka (BDT) via our mobile financial service and bank partners. fe88 does not store full payment card numbers, full bank account numbers, or full mobile wallet PINs on our servers. Where partial payment identifiers (such as the last four digits of a bKash number) are stored, they are retained solely for the purpose of matching future transactions to the correct account and for fraud prevention.

fe88 operates with a strict one-payment-method-per-account policy: your deposit method must match your withdrawal method. This policy exists to prevent money laundering and to protect you from unauthorised withdrawals to an account that is not yours. If you need to update your registered payment method, please contact our support team for an assisted verification process.

6. Cookies and Tracking Technologies

fe88 uses cookies and similar local storage technologies to ensure the platform functions correctly and to improve your experience. We do not use third-party advertising cookies or cross-site tracking cookies. The cookies fe88 sets fall into three categories:

• Essential cookies: required for the platform to function. These include session authentication tokens, cart/balance state, and security tokens. Without these cookies, fe88 cannot operate. They cannot be disabled.
• Performance cookies: used to collect aggregated, anonymised data about how players interact with fe88 pages — which games are most viewed, which pages load slowly on Grameenphone 4G, etc. This data is used to improve the platform and is not tied to individual player profiles.
• Functionality cookies: used to remember your in-session preferences such as language selection, so you do not have to reconfigure your experience every time you open fe88.

Most modern mobile browsers allow you to manage or clear cookies through your browser settings. Disabling essential cookies will prevent fe88 from functioning correctly. Disabling performance or functionality cookies will not affect your ability to play but may affect personalisation features.

7. Data Security

fe88 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage for sensitive data at rest; access controls that limit which fe88 personnel can access personal data, based on job function and need-to-know; regular security reviews and vulnerability assessments of our platform infrastructure; and two-factor authentication requirements for all fe88 administrative system access.

Despite these measures, no internet-connected system can be guaranteed 100% secure. fe88 will promptly notify affected players in the event of a data breach that poses a significant risk to their personal data, in accordance with applicable data protection obligations. If you believe your fe88 account has been compromised, please contact us immediately at [email protected].

8. Data Retention

fe88 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: active account data is retained for the lifetime of your account plus a period of up to 7 years after account closure to satisfy legal, financial, and AML record-keeping requirements; KYC documents are retained for a minimum of 5 years after account closure in accordance with standard financial services compliance requirements; gameplay and transaction logs are retained for 7 years to meet audit and dispute-resolution obligations.

When your data is no longer required, fe88 will securely delete or anonymise it so that it can no longer be associated with you as an individual. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention obligation within 30 days of receiving your verified closure request.

9. Your Data Rights

As a fe88 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and registered mobile number so we can verify your identity before processing the request.

• Right of access: you may request a copy of all personal data fe88 holds about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: if you believe any personal data fe88 holds about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations fe88 must satisfy.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, for example while a correction request is being investigated.
• Right to withdraw consent: where fe88 processes your data on the basis of your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

fe88 will not charge a fee for handling data rights requests submitted in good faith. We aim to respond to all verified requests within 30 calendar days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

fe88 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps, and we conduct periodic audits to identify and remove any accounts that may have been created by underage individuals. If you are a parent or guardian and believe your child has created a fe88 account, please contact us immediately at [email protected] so we can close the account and delete all associated data without delay.

11. Changes to This Privacy Policy

fe88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the Effective Date shown at the top of this page. Where practicable, we will also notify registered players via the mobile number or email address associated with their account.

Your continued use of fe88 after any update to this Privacy Policy constitutes your acceptance of the revised version. We encourage you to review this policy periodically, particularly before making deposits or updating your account details.

12. Contact and Data Enquiries

For all privacy-related questions, data rights requests, or to report a suspected data security incident involving your fe88 account, please contact our support team. We are available 24/7 Bangladesh Standard Time (UTC+6) and will acknowledge your message within one business day.

Email: [email protected]